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Returns

Our greatest hope is that you are absolutely bonkers for your new jewelry. However, if you are not satisfied with the jewelry or it just doesn’t fit or look the way you’d envisioned, we get it! Just print the return form and send it back in it's original condition in the original packaging within 30 days of it's ship date for a full refund, exchange or credit.   No credit or refunds will be issued after 30 days from the date the item was shipped unless we authorize it. We are very nice and reasonable people here so just ask for what you need.

When returning an item, please fill out the Return Form to help us understand what didn't work for you so we can make our products better!  If you are returning your jewelry for a refund, we ask that you cover the shipping expense to send it to us.  If you are sending in an item for exchange, you will need to cover the cost of shipping the item to us, however we are happy to cover the shipping costs when the exchange item is shipped back to you.  And of course, if you happen to receive a wrong or defective item, please let us know, and we will provide a pre paid shipping label.  

Ship all repairs to the address below with the Returns Form.  Please take care to package your jewelry carefully in a box or bubble wrap shipping envelope to avoid damages during shipment.  Feel free to use the original box or packaging if it is still sturdy.  We are not responsible for lost packages or damages to jewelry during shipment when items are sent to us for repair or return.  We ask that you take responsibilly to collect tracking numbers and insurance if desired. Please do not send us jewelry in a regular letter envelope with a stamp, as the mail system machinery will cause damages to the jewelry.  

After you've filled out the Return Form, please send back to us at:

Bronwen Jewelry

Att: Returns

856 NW Bond St, STE 202

Bend, OR 97703