Warranty & Repairs
Lifetime. I know, right? Our number one priority is for our handmade jewelry to make you very, very happy. We guarantee the quality of all of our jewelry products. If anything arrives defective, please let us know within 30 days of purchase so we can send you a replacement free of charge. If any of our items should fail in anyway during regular use within one year of purchase we will replace it or repair it free of charge. We ask that you provide the shipping costs to send it to us and we will cover to cost to return the repaired item back to you.
Please be mindful of cleaning and care instructions and Bronwen Jewelry should never be worn in water unless identified as a “water-friendly” or "water-worthy" jewelry piece. This will ensure that your jewelry lasts for a very long time. Our many loyal customers know how wonderful our repair program is - so we ask that you do your best to take care of your jewelry.
If your piece has endured rugged wear over the years and needs an “overhaul”, then that is just plain awesome and means you are living right girlfriend! If you love a piece of our jewelry but it needs some "changing" or "modifying" to stay in your current list of favorites, just ship it in with the Repair Form. If it warrants a small fee, we'll contact you before proceeding. We think you'll find us to be very acommodating. Jewelry is only beautiful if the woman wearing it feels like herself in it - so don't hesitate to reach out.
Please print and fill out this form and return it with your repair item and we'll do our best to get it back to you before you even know it's missing. Ship all repairs to the address below. Please take care to package your jewelry carefully in a box or bubble wrap shipping envelope to avoid damages during shipment. We are not responsible for lost packages or damages to jewelry during shipment when items are sent to us for repair or return. We ask that you take responsibilly to collect tracking numbers and insurance if desired. Please do not send us jewelry in a regular letter envelope with a stamp, as the mail system machinery will cause damages to the jewelry.
856 NW Bond St, Ste 202
Bend, OR 97703