WARRANTY | REPAIRS | RETURNS
Warranty & Repairs
Our number one priority is for our handmade jewelry to make you very, very happy. We guarantee the quality of all of our jewelry products. If anything arrives defective, please let us know within 30 days of purchase so we can send you a replacement free of charge. If any of our items should fail in anyway during regular use within one year of purchase we will replace it or repair it free of charge. We ask that you provide the shipping costs to send it to us and we will cover the cost to return the repaired item back to you.
Please be mindful of cleaning and care instructions and Bronwen Jewelry should never be worn in water unless identified as a “water-friendly” or "water-worthy" jewelry piece. This will ensure that your jewelry lasts for a very long time. Our many loyal customers know how wonderful our repair program is - so we ask that you do your best to take care of your jewelry. If your jewelry item was lost or accidentally damaged not during regular use (example - hairdresser cut the necklace cord or new puppy chewed up a bracelet) this is not something we can replace or repair free of charge as part of our warranty program. We ask that you place a new order for items that are lost or damaged accidentally.
If your piece has endured rugged wear over the years and needs an “overhaul”, then that is just plain awesome and means you are living right girlfriend! If you love a piece of our jewelry but it needs some "changing" or "modifying" to stay in your current list of favorites, just ship it in with the Repair Form. If it warrants a small fee, we'll contact you before proceeding. We think you'll find us to be very acommodating. Jewelry is only beautiful if the woman wearing it feels like herself in it - so don't hesitate to reach out.
Please print and fill out this form and return it with your repair item and we'll do our best to get it back to you in 3-4 weeks. Ship all repairs to the address below. Please take care to package your jewelry carefully in a box or bubble wrap shipping envelope to avoid damages during shipment. We are not responsible for lost packages or damages to jewelry during shipment when items are sent to us for repair or return. We ask that you take responsibility to collect tracking numbers and insurance if desired. Please do not send us jewelry in a regular letter envelope with a stamp, as the mail system machinery will cause damages to the jewelry.
*Any repairs outside the US are responsible for shipping costs both ways. You will be billed $25 for shipment of repair back to your home country.
856 NW Bond St, Ste 202
Bend, OR 97703
Our greatest hope is that you are absolutely bonkers for your new jewelry. However, if you are not satisfied with the jewelry or it just doesn’t fit or look the way you’d envisioned, we get it! Just print the return form and send it back in it's original condition in the original packaging within 30 days of it's ship date for a full refund, exchange or credit. No credit or refunds will be issued after 30 days from the date the item was shipped unless we authorize it. We are very nice and reasonable people here so just ask for what you need.
When returning an item, please fill out the Return Form to help us understand what didn't work for you so we can make our products better! If you are returning your jewelry for a refund, we ask that you cover the shipping expense to send it to us. If you are sending in an item for exchange, you will need to cover the cost of shipping the item to us, however we are happy to cover the shipping costs when the exchange item is shipped back to you (US only). And of course, if you happen to receive a wrong or defective item, please let us know, and we will provide a pre paid shipping label (US only).
Ship all returns or exchanges to the address below with the Return Form. Please take care to package your jewelry carefully in a box or bubble wrap shipping envelope to avoid damages during shipment. Feel free to use the original box or packaging if it is still sturdy. We are not responsible for lost packages or damages to jewelry during shipment when items are sent to us for repair or return. We ask that you take responsibility to collect tracking numbers and insurance if desired. Please do not send us jewelry in a regular letter envelope with a stamp, as the mail system machinery will cause damages to the jewelry.
After you've filled out the Return Form, please send back to us at:
856 NW Bond St, STE 202
Bend, OR 97703
Email : firstname.lastname@example.org
Phone : 541.640.3567